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Legal

Terms of sale

Last updated: October 27, 2026

Who sells

You buy in the shop of Go Doggity, a trade name of SUSTAiL BV.

  • SUSTAiL BV
  • Sportalaan 57, 3550 Heusden-Zolder, Belgium
  • Company and VAT number: BE 1005.780.627
  • E-mail: [email protected]

Prices and payment

  • All prices are in euros, including VAT.
  • You pay when you order, online through Mollie. Your order is final once the payment has succeeded.
  • You get a confirmation and your invoice by e-mail.

Pre-orders

Some products are ordered in advance. The product shows from when it is sent or handed over.

  • You pay when you order; we order or have the products made based on the pre-orders.
  • If that date moves, we let you know. If you no longer want to wait, you may cancel and get your money back in full.

Delivery and pickup

  • Pickup: we agree with you where and when you get your order, for example at a competition or a training. Your order is delivered when you have it in your hands.
  • Shipping: if we ship, the shipping costs are shown at the checkout, before you pay.

Right of withdrawal: 14 days to change your mind

You may withdraw from your purchase without giving a reason within 14 days after you received your order. With a pre-order you may also do so before you receive it.

  • How: let us know by e-mail at [email protected], or with the model form below. You do not need to give a reason.
  • Returning: return the product within 14 days after you let us know. You may send it back or, by agreement, bring it back at a training or competition. The costs of returning it are yours.
  • Condition: unworn, unwashed, with labels and in the original packaging. You may look at and try on a product as you would in a shop. If it was used more than needed to assess it, we may charge the loss in value.
  • Refund: within 14 days after you let us know, with the same payment method, including the standard shipping costs you paid. We may wait until we have the product back.
  • Exceptions: no right of withdrawal for products personalised or made to measure at your request, and for downloads you asked to get straight away when you ordered.

Guarantee

Every product has the legal guarantee of 2 years. If a product has a defect, tell us as soon as possible and at the latest within 2 months after you discovered it. We repair or replace it, or you get your money back.

Questions and complaints

E-mail us at [email protected]; we will look for a solution together. If that does not work, you can turn to the Belgian Consumer Mediation Service (consumerombudsman.be).

Privacy

How we handle your data is explained in our privacy statement.

Applicable law

These terms are governed by Belgian law. If you live in another country, you keep the protection the consumer law of that country gives you.

Model withdrawal form

Fill this in and send it to [email protected] if you want to withdraw from your purchase.

To SUSTAiL BV (Go Doggity), Sportalaan 57, 3550 Heusden-Zolder, Belgium, [email protected]:

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Ordered on / received on:
  • Order number:
  • Name:
  • Address:
  • Date: